In this two-day workshop, participants will develop their skills in Problem Solving and Decision Making. This training course includes skill development exercises in: learning to apply problem solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem-solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and to avoid common decision-making mistakes.

Definitions

• Defining Problem Solving and Decision Making
• Problem Identification
• Eight Essentials to Defining a Problem
• Problem Solving in Action

Getting Real

The Problem Solving Model

• Model Overview
• Real Problems
• Phase One
• Phase Two
• Phase Three

Case Study

The Problem Solving Toolkit

• The Basic Tools
• The Fishbone
• Degrees of Support
• Creative Thinking Methods
• Brainstorming and Brainwriting
• More Methods

On a Mission

• Defining Your Mission Statement
• Designing a Mission Statement

Aspirinia

• Decision Information
• Individual Action Steps

Swotting Up

• SWOT Analysis
• Individual Analysis

Making Good Group Decisions

• Working Toward the Decision
• Avoiding Fatal Mistakes

Analyzing and Selecting Solutions

• Selecting Criteria
• Creating a Cost-Benefit Analysis

Planning and Organizing

• Introduction
• Follow-Up Analysis
• Evaluate
• Adapt, Close, and Celebrate
• Recommended Reading List
• Post-Course Assessment
• Pre- and Post-Assessment Answer Keys
• Personal Action Plan

How to make good business decision at work